Help

  • I cannot click "accept" in the flash settings panel. I'm using OSX 10.7 Lion

    This is a know bug in the Adobe Flash Player on OSX 10.7 Lion. Adobe is expected to ship an update to fix this issue on Tuesday, August 9th 2011. In the mean time there is a workaround you can use.

  • I cannot click "accept" in the flash settings panel. I'm _NOT_ using OSX 10.7 Lion

    Please try resizing the brower window slightly and clicking again. Sometimes there is an obsure bug with Flash Player where if rendered on a 1/2 pixel click events do not register. If this does not work, try the workaround mentioned above.

  • How do I change which webcam Snapper uses?

    Easy! Click the camera icon in the bottom right hand corner and a menu listing your cameras will drop down from the top of the Snapper. Each camera has a live preview so you can pick the right one. If you can't find a working one, check that no other application is already using the webcam (for instance Skype or MSN) and reload the page.

  • I only have one webcam, but I see many different camera inputs listed in the dropdown. Why?

    This is quite normal, often computers have virtual cameras for things like firewire input or tv capture. Usually the right camera will contain the words "usb" and possibly your webcam brand. Click the camera icon on the bottom right of the Snapper and select from the list. Pick the one with video already showing.

  • My screen is black, what is wrong? My camera doesn't seem to be working

    It's likely the issue is that flash has selected the wrong camera from the list of possible video inputs. Click the camera icon on the bottom right of the Snapper and select from the list. Pick the one with video already showing. If its still not working, check that other applications are not using the webcam (for instance skype or MSN) and reload the page that Snapper is running in.

  • Is there a way to avoid being prompted to "accept" the video camera every time

    Yes, we know that's annoying, but it's a flash security feature that is well intentioned. You can "trust" the site you are on and allow it to access the camera by right clicking on the Snapper and selecting settings. Then go to the privacy section and tick the box to remember camera requests.

  • Why is the photo flipped after I take a snap?

    When we preview the snap we use mirror mode, this is reversed but feels more natural when posing for a front on picture. Once the photo has been taken we flip the photo back to its correct orientation, so that things like text are not backwards. If you don't like this you can re-flip the photo using the arrows that appear after taking a snap.

  • Help my webcam is not detected, all I get is a black screen!

    If you have an early version Skype 5 running then this is likely to be the reason Flash cannot access your webcam correctly. The fix is to upgrade to the latest version of Skype 5 or downgrade to Skype 2 (for Mac)

  • Help I want to talk to a human, who can I contact for support?

    Email us at: support@webcamsnapper.com

  • I want snapper on my site. Can I license it?

    Yes, you can license Snapper and integrate it into your site here. Or alternatively contact sales@webcamsnapper.com